What is your Shipping Policy?
Mitchell 1 offers free shipping on all products purchased in this online catalog. We normally ship via UPS Ground within 5 business days of order receipt, so you should expect delivery within 7-10 business days after your order is placed. Your credit card will not be billed until your order is processed for shipment.
How Does Your Software Lease Pricing Work?
Mitchell 1 advertises 12-month software leases on this website. We bill your credit card for the initial down payment when the order is processed for shipment and then bill you for the monthly payments. When the lease expires at the end of 12-months, we automatically renew at the agreed-upon rate.
If you choose not to renew at the end of the 12-month lease the software will time out and no longer work. Software purchase programs are also available, but they are considerably more expensive. Most customers prefer the lower cost, regular updates, and overall convenience of software
leasing. Call us at (888) 724-6742 for information and pricing on purchased software.
What is your Return Policy?
Mitchell 1 has a 30-day return policy on all products sold on this website. Call us toll-free at (888) 724-6742 for returns.
Do You Sell Mitchell 1 Products Outside the US and Canada?
Yes. Mitchell 1 sells in most foreign countries not on the US no-trade list. However, we currently only sell in the US and Canada via this website. To order products internationally, you may call us toll-free at: (888) 724-6742 or contact us at [email protected].
Can I get a Demo of your Mitchell 1 Software Products?
Your local Mitchell 1 Independent Sales Representative can demo our software products for you. You can look up your sales rep, by zip code, using our zip code lookup below. Your sales rep can also fully explain the various pricing options and current promotions.
Do you have online tracking of shipments?
We do not currently offer online tracking of shipments. If you are concerned about a shipment, you can call us toll-free at: (888) 724-6742.
I am looking for Collision Auto Body Estimating Books or Software?
Mitchell 1 sells Mechanical Repair and Estimating Books and Software. For Collision Estimating products, we recommend you visit the Mitchell International website.
How can I contact Mitchell 1?
For eCommerce questions not covered in this FAQ, you can contact us at: [email protected]. For Sales, Technical Support, and Product Support questions, visit our Contacts page on the Mitchell 1 website. You can also reach us by phone at our toll-free number: (888) 724-6742.
I bought one of your software products on eBay, or other auction site. Is it legitimate?
Probably not. Mitchell 1 does not currently sell any products through eBay, although Mitchell 1 occasionally advertises its website for Do-it-Yourself Mechanics, eAutoRepair on eBay. We have received many reports of bootlegged, or illegal, software being sold on eBay and other websites. This software is of inferior quality and technical support is nonexistant. Plus, using illegally bootlegged software is a violation of Federal law. We investigate all reports of pirated software and prosecute where possible.
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